FAQ's - GRN Mart
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Frequently asked questions…

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The Basics

Cannabidiol (CBD) is one of over 60 active chemical compounds (or ‘cannabinoids’) in the marijuana plant. It’s usually the second-most abundant cannabinoid, behind THC. 

No, all the products on our online store contain, less than 0.2% THC, the component which causes the high. At this percentage, it Is extremely unlikely to cause a high. 

Laws and regulations are constantly changing, but for now it is legal in the UK as long as it is being sold as a food supplement. 

Yes, all products sold on our online store have been carefully selected and thoroughly tested for its quality. However, if you are taking prescribed medication, we would recommend consulting your doctor before taking CBD. 

For the convenience of our customers, we have carefully selected premium brands who provide various methods to take CBD, whether that is through oil, vapes, creams, sweets and so on. To view our full range of products, click here. (link to products page)

Payments

Delivery

For convenience, we offer a number of delivery options. Please check out our dedicated delivery page for more information.

The deliver time for your order is dependent on the chosen delivery method. If the expected delivery date has passed and you have still not received your order, please us the contact us and we will be happy to help.

It depends on your chosen delivery method, but we use Royal Mail or DPD.

Please contact us as soon as possible if you cannot receive your parcel at this address. We cannot guarantee that we will be able to intercept delivery before the first attempt is made, but we will do our best to help. Please note that we will not be liable if the incorrect delivery address is entered.

Unfortunately, we are unable to deliver to these addresses.

Returns

Our full return policy can be found here.

Please contact as soon as possible using our contact form or email us on info@prodox.co.uk quoting your order number to arrange a return. Once the goods have been returned to us, we will test and inspect the item(s). If the fault is agreed, we will issue a full refund.

Yes, as long as the orders are still within the returns period.

Once a return is delivered to us and accepted, we will issue a refund within 5 working days. Please note that there can be further delays in receiving your refund which are due to your card provider.

Unless your order is faulty, shipping costs are not refunded.

Other

Simply click the ‘Login/Register’ button in the top right corner. Please ensure you have filled out the form correctly and you have taken note of the email address and password entered. Once created, you can view your current order, past orders, request returns and much more.

We’re sorry to hear you no longer want to receive the latest news and exclusive offers. To unsubscribe, please use the link at the bottom of any promotional e-mail from Grn Mart. We appreciate all feedback so please do contact us and let us know why you’re unsubscribing.

Should you wish to review our privacy policy, please click here.

We’re glad you like Grn Mart and want to become part of our team. Feel free to send us an email on admin@grnmart.co.uk with your enquiry.

Unfortunately, we only offer online support. However, you can contact us via email on info@grnmart.co.uk, or through our contact us page.

On no, we’re sorry to see you go. Remember your Grn Mart account is free and allows you to shop with us without having to enter your details every time. 

If you’d still like to close your account, please contact us and we will be happy to close this for you. Please email us on info@grnmart.co.uk with the following: 

Your full name

Your registered email address

If you change your mind, you will have to set up your account again. 

But if you just want a break from Grn Mart, how about unsubcribing from our newsletter. It’s simple, just click unsubscribe at the bottom of any promotional email from us.

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